Frequently Asked Questions
Answers to some of our most frequently asked questions, including product care & usage instructions, shipping & returns, and more! If We Still Haven't Answered Your Question, Feel Free To Get In Touch. We're Here To Help!
Our Satisfaction Guarantee
At CarCarez, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a CarCarez product you find that it doesn’t work as you expected, contact customer support. We’ll arrange to take back the product and refund your money.
Please note that if you purchased your CarCarez product through a third-party, they will have their own return and refund policies which may differ from ours.
Please include it with the return shipment. That way we can reimburse your original purchase price to either your original method of payment or as a CarCarez merchandise credit, or use it to help exchange your product for another one.
It’s not a problem. We can almost always find you in our system if you purchased factory-direct. To help ensure fairness to all customers, we may require an invoice in special circumstances. Please see Special Circumstances below for details.
If within 30 days of your purchase date you decide to return an item, please contact customer support to request a Return Merchandise Authorization (RMA) number. Any product returned without an RMA number will be refused. Credit will NOT be given for any open supplies unless it is determined that the product shipped was incorrect or defective. Any return requests made after 30 days of the original order date will be denied. A 15% restocking fee may apply to some returns at the discretion of CarCarez Company Ltd. Original shipping charges will not be refunded and the customer is responsible for return shipping charges on any items sent back to CarCarez. If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To help protect our customers and make sure that every return is dealt with fairly, we may either require an invoice or decline a return or exchange in certain situations, including:
- Products that were not purchased directly from CarCarez (such as from Amazon, eBay, online sites, garage sales, etc. Those sellers have your money, not us)
- On rare occasions, based upon the nature of your previous transactions with CarCarez
- Items without a factory invoice proving ownership
- Items that have been used extensively and then returned
- Items lost or damaged due to fire, flood or natural disaster
Product Care & Usage
Following our care and usage instructions help ensure that you get the maximum performance and life-span of our products! Not to worry, proper care for our products is surprisingly easy.
All of our towels can be machine washed and dried with the exception of our Chamois and Polyamide towels.
Just remember the following rules:
1. Do not use fabric softeners
2. Do not use bleach
3. Do not use heat - air/hang-drying is best, however it is also acceptable to machine dry with low or no-heat.
4. Do not use dryer sheets
- It's best practice to wash and dry microfiber with other microfiber, however if you wish to use a mixed loads, wash and dry with other non-linting synthetics and avoid anything made with cotton as the microfiber will grab on any loose lint.
- Adding fabric softener or dryer sheets can increase softness but also impair any moisture wicking and antibacterial/odor control properties as they deposit waxy agents on the surface of fabrics to achieve added softness.
- Use a mild clean-rinsing detergent. Powder laundry detergent often leaves behind soapy residue in fabric, while many liquid detergents contain strong perfumes and fabric softeners right inside the detergent. While this may be ideal for clothes, it is considered detrimental to washcloths.
These cloths are meant to be used damp. They never need to be dried (only wrung out) even when being stored. Should the towel dry up (and stiffen), simply give it a quick soak and wring before using it again. If a simple rinse is not able to remove stuck on dirt or residue simply machine or hand wash it with soap and water. Do not use fabric softener. Do not machine dry.
Auto Detailing Clay is an engineered resin compound used to remove contaminants from the surface of your car. Clay is a much better option than polishing to remove these contaminants as it doesn’t remove any paint. Use clay before applying your choice of wax or paint sealant to enable a better bond or proper adhesion to the paint.
There's a simple way to test this. After thoroughly washing your car feel the surface of the paint. Any bumps or rough spots you feel are contaminants stuck to the finish of your car. The stuck-on contaminants can include everything from bugs, brake pad dust, road tar, and much more. Besides the obvious aesthetic downfalls, these contaminants can also be extremely detrimental to the health of your paint.
Tip: Using a piece of cellophane to cover your fingertips, apply some water or clay lubricant and run your covered fingertips over the paint. The cellophane helps magnify your sense of touch and is also a good way to observe the before and after effects of claying.
- Before using any clay please wash your vehicle thoroughly removing as much of the dirt, grime, and other contaminants from the surface as possible. It is highly recommended that you hand-wash your vehicle as automatic washes leave behind plenty of soap residue and other contaminants. Your vehicle does not have to be completely dried.
- Using your hands, squeeze and roll the clay until it’s pliable disc. The warmth of your hands should help soften the clay. Once pliable, roll it into a ball and flatten.*Does not apply to clay sponge
- Graciously apply lubrication spray (for best results) or water to the surface you wish to clay, as well as the clay itself if you wish. Never clay a dry car. As this is a sure way to scratch your paint or finish.
- Using a back and forth snaking motion, using light to medium pressure, gently rub the clay onto your paint. Avoid working in circular motions to avoid marring.
- When your clay bar gets dirty, refold and flatten. Knead and reform the bar often as fresh parts should be used on your car’s paint as much as possible.*Does not apply to clay sponge
- After a few passes, check the area for any bumps. You should be able to feel a distinct difference between clayed and un-clayed areas.
- Continue claying each area until smooth and all surface contamination bumps are gone. Similar to waxing, it's best to work in small areas, section-by-section
- Finally, wipe any lubricant or clay residue off with a soft microfiber towel. Rinse off your clay with water and test your surface for smoothness.
- If you'd like to polish the car’s finish, do this after claying but before waxing or sealing.
- (Optional, but recommended) Apply a coat of wax or sealant. Claying can often reveal holes in your paint that were have previously filled with contaminants, waxing or sealing protects your paint from corrosion.
Useful Tips & Notes:
- Avoid claying under direct sunlight in order to prevent your lubricant from evaporating too quickly
- Check the clay frequently for hard particles or contaminants and remove them as necessary
- Apply clay lubricant or water generously, ensuring not to let the surface your are claying dry-out
- You can clay most areas of your vehicle including plastic, glass, and chrome surfaces
- We recommend that you clay a car that's kept outside around 4 times a year, or 1-2 times a year if it's mostly kept in a garage or covered parking
- If the clay bar is dropped on the ground, THROW IT OUT. Don't risk damaging your paint as the clay would have trapped contaminants from the ground.
We wish you all a happy claying!